Incident Response Retainer

About

When a cyber incident strikes, time is everything. Yet too often, organizations lose precious hours negotiating contracts, arranging approvals, or searching for available external expertise while attackers continue to spread. This delay not only increases financial and reputational damage but also risks regulatory non-compliance.

We can be your 24/7 response team with our Incident Response Retainer. Our Retainer DFIR service protects you beyond crises. Even without a breach, our experts strengthen defences and keep operations smooth. If an incident occurs, our knowledge of your infrastructure enables faster response, containment, and reduced impact.

Executives need a way to guarantee immediate access to trusted experts—without red tape or uncertainty. That’s exactly what an Incident Response Retainer provides.

DEFION’s solution

DEFION’s Incident Response Retainer gives your organization pre-contracted access to elite DFIR specialists whenever you need them. By securing hours in advance, you eliminate administrative delays and ensure availability of external experts and priority response to emerging threats.

The retainer can be used both reactively (responding to incidents, analyzing malware, validating suspicious alerts) and proactively (threat hunting, playbook development, DFIR training), providing maximum flexibility and value.

How it works

Our IR Retainer service unfolds in two phases:

1. Onboarding & preparation

   • Establish access to our IR Team to relevant consoles (EDR, SIEM, firewalls, etc.)

   • Collect network diagrams and environment details

   • Test forensic tools within your infrastructure

   • Define escalation criteria and activate DEFION’s Incident Response Team (IRT)

2. Continuous service availability

   • Reactive use – Incident response, forensic analysis, malware review, suspicious email analysis, log review, and artifact validation

   • Proactive use – Threat hunting on SIEM/EDR, advanced detection rule creation, DFIR playbook development, and adversarial training for your teams

Benefits for your organization

• Faster response – No procurement delays; experts are on call immediately

• Proven expertise – Access to DEFION’s senior Incident Response Team with advanced DFIR capabilities

• Regulatory readiness – Demonstrates preparedness under NIS2, DORA, and ISO 27001

• Continuous improvement – Retainer hours can also be used for proactive threat hunting and training

• Cost efficiency – Retainer pricing is more economical than ad-hoc DFIR engagements

Why DEFION?

DEFION has decades of collective experience responding to critical cyber incidents across industries. Our retainers are designed not only to guarantee immediate response but also to build long-term resilience. With DEFION IR Retainer, leadership gains:

• Confidence that expert help is always available

• A trusted partner who already understands your environment

• A flexible model that strengthens both reactive and proactive security

When minutes matter, DEFION ensures your organization is ready to respond decisively.